Contact us today for a free quotation info@cedarsolar.com 011 794 4664

FAQ

General

How do I know you guys are legitimate?
  • We have an office in Johannesburg & Namibia
  • We have a presence (re-sellers) in SA, Namibia, Botswana, Mozambique, Malawi and Zambia
  • 50+ Agents representing us in South Africa
  • Over 5000 of our solar water pump systems operation currently
  • The business has been running for 8 years
  • We also employ well educated staff that offer excellent customer support

Come have a coffee at our offices and we can have about your solar needs. We can also refer you to a re-seller/agent in your area.

Do you have an agent in my area?

We have agents in South Africa, Namibia, Botswana, Mozambique, Zimbabwe, Malawi & Zambia.

Our head office is in Johannesburg.

We have an office in Windhoek, Namibia.

We cover this area in South Africa:

What is your website privacy policy?

Privacy Policy for Cedar Solar

At www.cedarsolar.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.cedarsolar.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@cedarsolar.com.

Log Files

www.cedarsolar.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.cedarsolar.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.cedarsolar.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.cedarsolar.com has no access to or control over these cookies that are used by third-party advertisers.

Third Part Privacy Policies

www.cedarsolar.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here and check out here!: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.cedarsolar.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.cedarsolar.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

How do you prevent solar module (panel) theft?

Theft of the panels can be eliminated by installing the panels high above the ground and fixing them well to the frame. Informing your insurance company about your installation will also cover you. Ask your local Installation agent about the best solution.

How do I orientate my solar panels?

The rule of thumb is that solar panels should face north when installed in the southern hemisphere and the angle of installation should be that of the line of latitude of the installation.

How does a solar water pump work?

Solar Panels are made up of photo voltaic (PV) cells. These cells convert sunlight into direct current (DC) electricity throughout the day when the sun shines. The Control Box monitors water levels in the well and water tank and switches the pump on and off. This ensures the pump only pumps water when needed. The submersible pump goes into the borehole and pumps water to the water tank.

PV Solar Installations

How do you know which size PV Solar System I need?

We do an energy audit on you building by installing the latest energy monitoring system for a a period of time to get data of your actual consumption. Armed with this accurate information, your current bill and our smart solar spec software we can put together a solar system for you. This process ensures that we do nut under of over spec a system. This enables you to speed up the pay back period of your system and ensures you have the correct systems for your household or business.

Solar Water Pumps

What is included in the pump set, and which extra’s need to be purchased?

Included in DC pump set:

  • Pump (motor & wet-end)
  • Controller
  • Spare Rotor
  • Solar PV Modules
  • 1 x run-dry sensor
  • plastic cooling sleeve

Extras Needed (Also supplied by us)

  • 3-core submersible cable (4mm / 6mm / 10mm)
  • Poly-prop Rope
  • Splice Kit (Cabe Joint)
  • Pipe Fittings
  • Baseplate
  • PV Module Frame

Speak to one of our water pump specialists to make sure you get everything you need for your borehole. Phone 011 794 4664.

Do the pumps have dry-run protection?

Yes, a sensor is placed in the borehole 20cm above the pump. When the water level drops below this point the pump will switch off to protect the motor. The timer function on the controller will then check weather the water level has risen before pumping again.

How thick should the submersible cable be?

Length 0 – 60 meters use 4mm submersible cable (3 core).
• Length 61 meters – 120 meters use 6mm submersible cable (3 core).
• Above 120 meters use a 10mm submersible cable.
• NB! Do not use 2,5 mm submersible cable under any circumstances.

Does the product have a Warranty?

The pump and controller has a year Warranty. See our Warranty Statement.

How do you prevent solar module (panel) theft?

Theft of the panels can be eliminated by installing the panels high above the ground and fixing them well to the frame. Informing your insurance company about your installation will also cover you. Ask your local Installation agent about the best solution.

How do I orientate my solar panels?

The rule of thumb is that solar panels should face north when installed in the southern hemisphere and the angle of installation should be that of the line of latitude of the installation.

Is a solar water pump easy to install?

The DC pump range is relatively easy to install if you read the instructions and watch the installation DVD. AC Pump systems are more complicated. We have a network of 50+ agents ready to help you with an installation wherever you are.

What is the advantage of a Solar Water Pump?
  • Cost. After 14 months (average ROI) you pump water for free.
  • Works well in remote areas without grid-electricity
  • Brushless motors means minimal maintenance
  • No need to move diesel generator around on your farm
  • Wind mills are expensive to install and to fix
  • Be part of the GREEN movement
How does a solar water pump work?

Solar Panels are made up of photo voltaic (PV) cells. These cells convert sunlight into direct current (DC) electricity throughout the day when the sun shines. The Control Box monitors water levels in the well and water tank and switches the pump on and off. This ensures the pump only pumps water when needed. The submersible pump goes into the borehole and pumps water to the water tank.

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